Terms of Purchase, Delivery, and Returns

TERMS OF SERVICE

UAB "IFLUS"
Company code: 304280990
VAT code: LT100010686911
Online store: www.elska.lt

1. GENERAL PROVISIONS

1.1. These Terms of Service (hereinafter referred to as the Terms) govern the mutual relationship between UAB "IFLUS" (hereinafter referred to as the Seller) and the Buyer (an individual or legal entity) when purchasing goods in the online store www.elska.lt.

1.2. By placing an order, the Buyer confirms that they have read these Terms and undertakes to comply with them.

1.3. The Seller reserves the right to change these Terms at any time. Changes take effect from the moment they are published on the website.

2. ORDER SUBMISSION

2.1. Orders can be placed:

• In the online store www.elska.lt – 24 hours a day, 7 days a week;
• At the physical store: Pamėnkalnio g. 1, Vilnius.

2.2. When placing an order, the Buyer must provide:

• First and last name (legal entities – company name);
• Delivery address;
• Contact phone number;
• Email address;
• Preferred payment method;
• Other information necessary to fulfill the order.

2.3. The Buyer must provide accurate and complete information. The Seller is not responsible for losses arising from the provision of incorrect information.

2.4. After placing an order, the Buyer receives an order confirmation by email with detailed information about the ordered goods, price, and delivery terms.

3. PRODUCT PRICES

3.1. All product prices in the online store are indicated in euros (EUR) and are final – including value added tax (VAT).

3.2. The delivery cost is calculated separately and added to the order amount at checkout, depending on the delivery method chosen by the Buyer.

3.3. The Seller reserves the right to change product prices, but this does not affect already confirmed orders. Product prices are valid at the time the order is placed and cannot be changed after order confirmation.

3.4. Technical errors in price indication are possible. If we notice an obvious error, we will immediately inform the Buyer and provide an opportunity to confirm the order with the correct price or cancel it.

4. PAYMENT METHODS

You can pay in our online store using the following methods:

4.1. Payment by bank card online

4.1.1. When placing an order, payments are made through the secure payment system "Opay", which ensures the highest level of data protection.

4.1.2. All major payment cards are accepted: Visa, Mastercard, Maestro.

4.1.3. Payment data is transmitted directly to the payment system – the Seller does not see or store it.

4.2. Payment via online banking

4.2.1. Buyers can pay by selecting their online banking system from the provided list of banks.

4.2.2. Payment is made through the selected banking system – the buyer logs into their bank account and confirms the payment in the usual way.

4.2.3. Upon receiving confirmation of payment from the selected bank, the order processing begins.

4.3. Bank transfer (prepayment)

4.3.1. After placing an order, you can choose to pay by bank transfer. You will receive an invoice with payment details:

Recipient: UAB "IFLUS"
Company code: 304280990
Bank: AB SEB bankas
Account number: LT327044060008098634
Payment reference: Order No. [number]

4.3.2. Order processing begins only after receiving payment confirmation from the bank.

4.3.3. If payment is not made within 3 (three) business days from the order submission, the order may be automatically cancelled.

4.4. Payment at pickup location

4.4.1. If you choose to pick up goods at our store, you can pay in cash or by bank card on-site.

4.4.2. When paying in cash, please prepare the exact amount if possible.

5. PRODUCT DELIVERY

5.1. Delivery territory

5.1.1. The Seller delivers goods within the territory of the Republic of Lithuania, as well as – depending on the selected courier – to the Baltic countries and European Union member states.

5.1.2. Delivery to Curonian Spit or other hard-to-reach locations may be carried out for an additional fee or only by individual agreement.

5.1.3. The delivery period cannot exceed 30 calendar days from the conclusion of the contract, except in cases where the parties agree otherwise.

5.1.4. International delivery availability and price depend on the selected courier:

• LP Express – delivers parcels only within Lithuania.
• DPD – Lithuania, EU countries.
• Omniva – delivers parcels only within Lithuania.

5.2. Delivery methods

The Buyer can choose one of the following delivery methods:

5.2.1. LP Express, Omniva, DPD

• Goods are delivered to the parcel locker selected by the Buyer.
• Delivery times depend on the selected parcel operator, delivery location, and applicable service terms.
• Parcel delivery price is determined according to the selected parcel operator's rates.
• The parcel is stored in the parcel locker according to the conditions set by the parcel operator.
• If not collected within the period set by the parcel operator, the parcel is returned to the Seller, and the Buyer may be charged a parcel return fee.
• During holiday periods or due to circumstances beyond the Seller's control, delivery times may be extended.

5.2.2. Courier delivery to home/office

• The parcel is delivered to the address specified by the Buyer through the selected courier service.
• Delivery times depend on the selected courier, delivery country, and applicable service terms.
• International shipment delivery may take longer due to customs or other logistical procedures, if applicable.
• The courier may contact the Buyer by phone, so the Buyer must provide correct and valid contact details.
• If delivery fails due to the Buyer's fault (incorrectly specified address, no answer, refusal), additional fees may be charged according to the courier's rules.

5.2.3. Pickup at store/warehouse

• Goods can be picked up at the Seller's store/warehouse at: Pamėnkalnio g. 1, Vilnius.
• Working hours: Mon–Fri 7–19, Sat–Sun 8–19.
• Pickup is FREE.
• We inform about order preparation by email or phone.
• Goods are stored for 7 days from the preparation notification.

5.3. Delivery times

5.3.1. Delivery times are not fixed and depend on:

• product availability in stock;
• selected delivery method;
• delivery country or region;
• courier or parcel locker service load;
• service terms applied by parcel operators.

5.3.2. If specific goods are not in stock or their delivery takes longer, the Seller has the right to extend the delivery period, informing the Buyer in advance by email or phone.

5.3.3. Orders placed after 3:00 PM on Friday or during the weekend begin processing on the next business day.

5.3.4. Typically, orders received before 3:00 PM are prepared and dispatched the same or next business day, but this is not a guaranteed commitment – just common practice.

5.3.5. The Buyer is informed by email about the main stages of order fulfillment: order confirmation, preparation, and parcel dispatch.

5.4. Product acceptance

5.4.1. The Buyer must ensure that goods will be accepted by themselves or their designated person, providing the courier with appropriate information (e.g., entrance code, phone number, company name, etc.).

5.4.2. We recommend that the Buyer, when receiving the parcel:

• Check the packaging and external condition of the parcel immediately;
• In case of obvious packaging damage, do not open the parcel, draw up a damage report with the courier (if possible), and refuse acceptance;
• Inform the Seller immediately about any damage.

5.4.3. If the parcel is not delivered due to the Buyer's fault (incorrect address, unable to contact, not collected from parcel locker, unjustified refusal), the Buyer pays for re-delivery costs. Such parcels may be returned to the Seller, with an additional fee charged according to courier rates.

6. PRODUCT RETURNS AND EXCHANGES

6.1. 14-day right of return

6.1.1. In accordance with the Civil Code of the Republic of Lithuania and the EU Consumer Rights Directive, the Buyer has the right to withdraw from the purchase-sale contract within 14 calendar days of receiving the goods if the product is:

• Unused and undamaged;
• In neat and original packaging;
• Complete with all documentation;
• Has proof of purchase (invoice, receipt).

6.1.2. IMPORTANT:

Food products (including coffee beans, ground coffee, and other food products) CANNOT be returned unless they:

• are of inadequate quality;
• are damaged during transportation;
• are sold past expiration date;
• do not match the ordered product (wrong product).

Note: Even unopened food product packaging cannot be returned without reason, as this is established by laws and hygiene standards.

6.2. Product return procedure

6.2.1. Before returning goods, Buyers must submit a request by email to info@elskacoffee.lt, specifying:

• Order number;
• Name of the product being returned;
• Reason for return (optional);
• Desired solution (refund or product exchange).

6.2.2. The Buyer can return goods by:

• Sending by courier or parcel locker (costs borne by Buyer);
• Delivering to the Seller's pickup point: Pamėnkalnio g. 1, Vilnius.

6.2.3. Return costs are borne by the Buyer, except in cases when the product is:

• of inadequate quality;
• damaged during transportation;
• does not match the order.

6.3. Refund

6.3.1. Money is refunded within 14 calendar days from receipt and inspection of the returned goods.

6.3.2. Money is refunded using the same payment method used for payment. If paid in cash – refund is made in cash upon arrival at the Seller's store or by bank transfer.

6.4. Products of inadequate quality

6.4.1. If the product does not meet quality requirements, the Buyer has the right to demand:

• replacement of the product with a suitable one;
• price reduction;
• refund.

6.4.2. All costs for returning products of inadequate quality are paid by the Seller.

6.4.3. Disputes regarding quality are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

7. WARRANTY

7.1. A 2-year statutory warranty applies to non-food products from the date of purchase.

7.2. If the manufacturer provides a longer warranty, its terms are provided in the product description or documents.

7.3. The warranty does not apply if the product is damaged due to improper use, lack of maintenance, or mechanical impact.

8. FORCE MAJEURE

8.1. The parties are not liable for non-fulfillment of obligations if this occurred due to force majeure circumstances.

8.2. The party experiencing force majeure must immediately inform the other party.

9. PRIVACY

9.1. By placing an order, the Buyer agrees to the processing of their personal data for order fulfillment purposes.

9.2. Detailed information is provided in the Privacy Policy.

10. DISPUTE RESOLUTION

10.1. Disputes are primarily resolved through negotiations.

10.2. If no agreement is reached – in accordance with the procedure established by the laws of the Republic of Lithuania.

10.3. Consumers can contact the State Consumer Rights Protection Authority:

• Address: Vilniaus g. 25, LT-01402 Vilnius;
• Email: tarnyba@vvtat.lt;
• Phone: +370 5 262 6751;
• Website: www.vvtat.lt.

11. CONTACTS

UAB "IFLUS"
Company code: 304280990
VAT code: LT100010686911
Online store: www.elska.lt
Email: info@elskacoffee.lt
Phone: (0-647) 30740
Address: Pamėnkalnio g. 1, Vilnius
Working hours: Mon–Fri 7–19, Sat–Sun 8–19

These terms take effect: 2025-12-18
Last updated: 2025-12-18